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Alabama Industries for the Blind: News

AIB receives ISO Certification

AIB Quality Control Coordinator Mitch Munroe explains that ISO is a consortium that develops and publishes quality standards and standard operating procedures for public and private agencies world-wide. ISO 9001-2008 is the international standard for quality management systems for manufacturing and service industries. 

“Basically, it is a standardized method for reviewing customer requirements and ensuring that our facility is capable of manufacturing a product to meet those specifications,” states Munroe, who came to work at AIB in April 2012. “The ISO certification process allows you to improve business by constantly accessing and reviewing how you can reduce costs and prevent mistakes and carry these changes over to multiple lines or departments. It is a proactive process rather than a reactive one. And, it is a big step for AIB. It gives confidence to potential customers in the quality of products produced by AIB.”

One of those customers – AIB’s largest – is the DoD, who encourages vendors to become ISO-certified. AIB, a component of the Alabama Institute for Deaf and Blind (AIDB), is able to work with the DoD and other U.S. agencies through affiliation with the National Industries for the Blind (NIB) and under the Javits-Wagner-O'Day (JWOD) Act and AbilityOne Program, a federal purchasing program that enables people who are blind to work, providing products and services to federal and commercial customers. The core criterion is that people who are blind or have other severe disabilities must perform 75 percent of total direct labor hours. Items produced are marketed under the brand SKILCRAFT®.

Obtaining ISO certification is time-consuming and costly. Munroe states that the majority of work was completed before his employment, giving credit to his predecessor, AIB management teams and employee base along with the Central Alabama Community College Alabama Technology Network, who assisted AIB in developing their internal ISO Quality and Process Manual. The $20,000 fee was offset by a NIB Contractor Compliance Enhancement Program grant, created to help NIB-associated agencies develop, upgrade, customize and implement specific programs to improve contractor compliance with AbilityOne contract requirements.

“Initially, the SRI-ISO team came for a one-day site visit, taking AIB’s quality manual to compare with industry standards,” explains Munroe. “The certification team then came back six weeks later for a three-day site visit to make recommendations for improvement both in Talladega and in Birmingham’s satellite facility. AIB did not have any findings or shortcomings during the audit process, and we look forward to their annual visits over the next three years until the certification process begins again in 2015.

“A lot of businesses choose to be compliant but not certified. We wanted the additional scrutiny,” continues Munroe. “The SRI team was impressed with our workforce and quality of work, especially with some of the limitations of our employees.”

“We are pleased to acknowledge that the Alabama Industries for the Blind has demonstrated effective implementation of a management system for the assembly and manufacture of a diverse line of products and repackaging and supply of products,” states A. Joseph Falcsik, SRI Vice President. “ISO certification provides evidence to customers, suppliers, employees and their community of AIB’s commitment to producing a quality product and/or service and providing customer satisfaction.”

“The quality of work is great,” notes Richard Lee, an Army veteran who has worked for AIB for more than 12 years. “We make a lot for the military, which is inspected regularly. Everything we make has to be perfect.”

Alabama Industries for the Blind Supports Blinded Veterans and the Veterans Administration

“As a ‘soldier guy,’ the Army could not use me after I was hurt, but there was a way I could still serve my country,” states Harry Edmiston. “AIB had a place for people like me.”

Harry served from 1970 to 1977 until he was injured repairing an antenna for National Guard soldiers preparing to deploy to Thailand. Falling 65 feet when a gust of wind blew over the fireman’s tower he was on, he sustained massive injuries to his skull from the impact and antenna which crushed his face and stole his vision.

Harry, like many of AIB’s 300-plus employees, is as versatile as AIB’s 100-plus products. In his 32-year tenure – a milestone reached September 12 – Harry has worked in every AIB department and line but one. He can still remember every component of his past work, which is especially important to him as many AIB contracts support military and service organizations.

One such agency is the Veterans Administration (VA), the largest client of AIB’s newest product line: SKILCRAFT Double Life Toner Cartridges patented by Clarity Imaging Technologies, Inc. A National Industries for the Blind (NIB) affiliate, AIB operates under the Javits-Wagner-O'Day (JWOD) Act and AbilityOne Program, a federal purchasing program that enables people who are blind to work and provide products and services to federal and commercial customers. The core criterion is that people who are blind or have other severe disabilities must perform 75 percent of total direct labor hours. Items produced are marketed under the brand SKILCRAFT.

 "Working with the Alabama Industries for the Blind to manufacture and market AbilityOne SKILCRAFT Double Life Toner Cartridges is fully in keeping with both the spirit and the intent of Deputy Secretary of Defense memorandum directing the Department of Defense to maximize usage of products manufactured by companies employing disabled veterans," explains Peter P. Corritori Jr., Clarity Imaging Technologies, Inc., President and CEO, who noted that traditionally, individuals who are blind are 75 percent more likely to be unemployed or underemployed. Citing August 2012 U.S. Department of Labor, Bureau of Labor Statistics data, Corritori explained that the national unemployment rate for individuals with disabilities is currently at 13.9 percent and 6.6 percent for veterans, with figures relative to the overall national unemployment rate of 8.0 percent (August 2012 data).

AIDB employs 23 veterans, 12 of which work at AIB. One such employee is Richard Lee, an Army veteran who served from 1963 to 1965 and will join Harry in transitioning to the toner line. With sales of 3,822 units in 2011, the market has grown exponentially, already to the 30,000 – mark, in 2012.

Richard’s military career ended at age 19 with a bullet to the face from an intoxicated bunkmate. With his optic nerve damaged, Richard still has the bullet lodged in his skull. Now 67, he is on dialysis and suffers from Chronic Pulmonary Disease (COPD) and emphysema.

Service-oriented, Richard is also quality-conscious. On the toner line, he and about 20 others who are blind will take the 17 differing model cartridges, compatible with Lexmark® or Hewlett-Packard® printers, wrap, box, label and ship to over 100 businesses including the VA and AIB Base Supply Stores at Moody Air Force Base in Valdosta, Ga.; Redstone Arsenal in Huntsville, AL and Ft. Rucker in Dothan, AL. All cartridge components are 100-percent recyclable, aligning with ‘green’ efforts across the nation.

“The quality of work is great,” notes Richard. “We make a lot for the military, which is inspected regularly. Everything we make has to be perfect.”

In fact, AIB recently received certification from the International Organization for Standardization (ISO), a consortium that develops and publishes quality standards and standard operating procedures for public and private sectors world-wide.

“Within AIDB, we have always maintained that we can compete with anyone,” states Dr. John Mascia, AIDB Vice President for Adult Programs. “The recent ISO certification substantiates this claim and the AIB employee work ethic. Supporting organizations like AIB by purchasing American-made, high-quality products – in this case toner cartridges which cost less to print per page yet have double the yield – provides employment options for a nontraditional workforce and a nontraditional service option for every American and American business.”

“If I didn’t enjoy it, I wouldn’t work,” explains Richard. “I want to do more than sit at home. I am give-out at the end of the day, but it is a good tired. I take pride in my work. I work for my peace of mind.”

Alabama Industries for the Blind Employees Donna Moore and Myra Fields Honored

National and state honors were awarded to Alabama Industries for the Blind (AIB) Donna Moore and Myra Fields. Terms like “superior achievement,” “successful” and “role model” were used more than once to describe both.
Helen Keller once said, “Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence."

Two Alabama Industries for the Blind (AIB) employees were recently honored at the state level with two distinct achievement awards, providing hope and confidence to not only their peers but to everyone else who reads their story. Their names have now been included in the national pool of applicants with announcements slated for Fall 2012.

Milton J. Samuelson Career Achievement Award

Each year, the National Industries for the Blind (NIB) sponsors a competition for the Blind Production Employee of the Year and the Blind Professional Employee of the Year. Each NIB-affiliated agency may conduct its own selection process and submit its nominations for the national competition.

Employees are selected competitively for these awards based on superior achievement in a given year or for total superior performance over time. Nominees are judged on performance to their agency, the profession and the community. Winners are submitted for competition with winners from other NIB-associated agencies for the national awards of the same names.

The Milton J. Samuelson Career Achievement Award honors a person who is legally-blind and currently employed at AIB above the direct labor level and below the top management level or a legally-blind person who has utilized the training and experience gained to seek and achieve outside competitive employment. This award was named after the late Milton J. Samuelson, a former director of NIB and leader in upward mobility and placement programs for people who are blind.

Donna Moore has been legally-blind since age 16 and holds an accounting degree from the University of Alabama-Huntsville. According to AIB Executive Director Billy Sparkman, Moore was employed by AIB in 2003 as an AIDB Marshall Base Supply Center store clerk, has worked very hard to please a demanding customer base (rocket scientists!) filling web orders and bringing baked goods to share with customers.  

Moore’s customer-first service soon resulted in a move to the AIB Redstone Base Supply Center where she worked as a store clerk until 2010 when AIB opened a satellite supply room for the Space and Missile Defense Command (SMDC) on Redstone Arsenal and Moore took on the challenge of being the only employee.  Despite multiple responsibilities as store clerk, warehouse clerk and purchasing technician, Moore’s optimism continued to outshine even her culinary skills.   

 “Donna was recently offered a position with Alabama Department of Rehabilitation Services near her home in Decatur and while we celebrate with her in this great upward mobility opportunity, we are saddened to lose her,” notes Sparkman.

Overwhelmed by the honor, Donna expressed her appreciation, “…I didn’t expect all of this. It is way more than I thought it would be.”

The Peter J. Salmon Award
If ‘optimism’ describes Donna More, then ‘faith’ describes Myra Fields, recipient of the Dr. Peter J Salmon Award.

Dr. Peter J. Salmon Award was an advocate for the blind, instrumental in the passage of the Wagner-O’Day act in 1938, and who served on NIB’s board of directors. Established in 1968, the Dr. Peter J. Salmon Award is presented to a legally-blind person who is currently employed by AIB in a direct labor operation.

Legally-blind since birth, Fields is an Alabama School for the Blind (ASB) graduate.  She began her working career within AIB July 9, 1979 – a career spanning 32 years. She has been a successful production worker in just about every AIB department from sewn products to paper production to brush production to broom production. Even within AIB’s sewn products plant, Fields has been extremely versatile in using her skills to produce mattress covers, suspenders, NBC bags, JSLIST bags, flyer’s kit bags and maintenance cases.   

“It stands as a testament to her skills and productivity that she has been able to be cross-functional in so many of the AIB departments,” notes Sparkman. “If you talk to her supervisors and co-workers you will hear things like: ‘Myra is just a good person,’ ‘She is a great asset to any department,’ ‘She is great with other people,’ ‘She really does a good job in helping to train people,’ ‘She is a very good worker with excellent attendance and she doesn’t mind moving from operation to operation – wherever she is needed because she knows that we have customers that need these products,’ and last but not least, ‘Myra always brings a good attitude to the workplace.’”

Fields serves on the AIB Communications Committee and is viewed as a role model by her fellow workers.

“I like to be an encourager and to keep people around me,” she states. “I try to tell people how important their jobs are and to take them seriously because some people don’t have a job.”
Both women received AIB certificates from AIDB Vice President of Adult Programs Dr. John Mascia; city proclamations from Talladega Mayor Larry Barton and City Manager Brian Muenger; and Senate resolutions from Senator Jerry Fielding, who also presented each with a commendation from Alabama Governor Robert Bentley. Sparkman also presented both honorees with a letter from NIB and a scrapbook filled with memories from the years of their time at AIB.

“I want to first thank my Heavenly Father,” Fields said. “I consider this job as a way of independence, and I really enjoy everybody I work with.”